Hi everyone,

Today I was on the telephone speaking with an information assistance professional to retrieve a number.  After spelling out the name of the company, two times, the information professional tells me there is no number'  I pleasantly ask how he is spelling it and when he recites it back to me, he is spelling it wrong.  When I let him know he has transposed two letters, he jumps all over me stating that does not matter and hangs up on me.  I don't know what transpired in his day or what he was confronting but his short, unhelpful response was not productive. 

Snappy responses reduce communication and are ineffective.  If your day is stressful, which many are, don't loose sight of the "end result" you want from the communication.  If you know you are going to be speaking with someone or an interruption appears, don't lose your cool, take a moment to regroup and then proceed with the communication.  You will be happy you did and the "end result" will be productive.

Make it a great day!

Jamie